Return Policy

Returns

www.secondfloor.dk guarantees a full refund within the first 30 days after receipt of items. Within this timeframe, items are returnable if they are unused, in new condition, and in the original packaging. Please include the receipt or copy of the receipt. Items and/or products in packaging showing signs of wear are not returnable.

When the item is received and the return is approved, the whole purchase price is transferred to the appropriate bank account. Remember to save the receipt for shipment as documentation that the item has been shipped. The customer is responsible for all freight costs associated with returns.

If you change your mind about your purchase

If you regret your purchase, just return your package to the following address:

Second Floor
Frederiksberg Allé 104, 2.
1820 Frederiksberg C.
Denmark

Remember to label your package ‘RETURN’.

All associated return costs are the responsibility of the customer.

If an unclaimed package is returned to Second Floor, the customer shall pay shipping costs before the package will be sent again.

Claims

All purchased are subject to the Sale of Goods Act rule of 24 months right to return. This means that all customers have a right of complaint for defects on items purchased, within the first 24 months after the sale. The right of return does not extend to goods that are damaged because of improper use or regular use. Should there be any defect or deficiencies with your purchase, just contact us at info@secondfloor.dk so we can work out a solution.

If items are damaged or incorrect, please contact us within two months of the purchase date. Include a description of the problem with a picture and text and send to: info@secondfloor.dk. All claims are handled as soon as possible.

Items can be returned with a clear description of the damages to Second Floor. We pay the shipping costs for incorrect or damaged goods. For claims, it is a prerequisite that defects or damages are not a result of improper use of the product or damaging treatment of the product. We reserve the right to replace the damaged or incorrect good with a new one, before returning the purchase price of the good.

Få gratis fragt ved køb over 500,- Dismiss